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FAQ – Prepaid Cards

General  | Prepaid Cards  |  Forgiveness

How long will my card take to arrive?

Once your request has been processed, your card is estimated to arrive in 10-14 business days.

Will the card arrive by FedEx, UPS or USPS? Does it come with tracking?

Cards are delivered first class mail via USPS to the mailing address on your loan application. There is no tracking on the card, and no signature required.

What number can I call to check on the status of my card’s arrival, and any additional questions?

Please reach out to Blueacorn.co/support with questions until your card arrives. When you receive your card, it will include instructions for activation via the app or mydashcard.com. Both options will provide real-time information on your balance, recent transactions, troubleshooting etc.

What if I moved? Will you forward my card to a new address?

If you have registered a forwarding address with the Post Office, the card will be forwarded to the new address. However, this will add to the time it takes for your card to arrive.

How do I activate the card?

You can activate the card by downloading the Mastercard app or visiting mydashcard.com. You will need to provide the card number, your date of birth, and the last four digits of your social security number.

How long will it take for funds to be added on the prepaid card?

Blueacorn will fund your card before it arrives at your mailbox. As the cardholder, you will need to activate the card upon receipt in order to access the funds.

How can I pay payroll with a Prepaid card?

For payroll, you can transfer funds to a bank account or use an ATM for a cash withdrawal. Fees may apply.

What is the best way to use my prepaid card?

We encourage you to purchase with the card directly and leave the funds on the card for safekeeping. Card swipes at the point-of-sale are free for you, and funds left on the card are much safer than cash. These transactions may also be useful for loan forgiveness process documentation. For more details, please see the terms and conditions associated with the card. This information is provided to cardholders when they receive their card.

What are the associated fees?

There is no fee for an automated transfer to another bank account, but the receiving bank may charge a fee. ATM withdrawals fees are $3, plus any fees the ATM provider charges. If you use an Allpoint network ATM, there is no charge. Blueacorn has covered the fees associated with card issuance.

Can I transfer money from the prepaid card to my bank account or take money out in cash?

We encourage cardholders to use the card for business-related purchasing, if possible. This will build a transaction record that can be used for forgiveness. Funds can be transferred to a bank account or withdrawn at an ATM but are subject to fees.

How do I account for expenses in order to get Forgiveness?

The best way is to use the card for business-related purchases. This will allow you to easily retrieve spending information when needed for forgiveness documentation.

Is there a withdrawal limit?

Yes, ATM withdrawals are limited to $1,000 in any 24-hour period. Because of the $3 associated fee, you can request no more than $997 in that time period. If the ATM charges an additional fee, you will need to reduce the total by that amount, too. Card withdrawals conducted inside the bank with a teller are limited to $2,500 (minus any fee, which is typically $5) per 24-hour period. Balance transfers completed within the Dash app are limited to $2,500 in any 24 hour period.

What do I do if my card is stolen or lost?

You can use the Mastercard app to temporarily “freeze” the card if misplaced, and then use it to “unfreeze” the card once located. The app can also be used to report the lost card, which will result in Mastercard sending you a replacement card.

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